General Terms and Conditions

These terms apply to accommodation and rental of the VÝTOKY – forest sport park grounds. They set out how you book a stay, how you pay for it and which rules apply at Výtoky.

1. Operator

Výtoky s.r.o., registered office Hviezdoslavova 1902/36, 921 01 Piešťany, Slovakia, company ID (IČO) 56573448, tax ID (DIČ) 2122346050, registered in the Commercial Register of the District Court Trnava, Section Sro, File No. 57769/T. Statutory body: Ing. František Michalec, Jaroslav Rybárik, Tomáš Šerjenik.
Premises: VÝTOKY – forest sport park, Hubina 313, 922 21 Hubina
Contact: info@vytoky.sk, +421 915 057 619

2. Definitions

• Operator means Výtoky s.r.o.
• Client means the school, club, organisation, company or private person who books the stay or rental.
• Consumer means a client who is a natural person not acting within their business or profession.
• Guests means everyone who comes to Výtoky under a booking (participants, children, coaches, teachers, visitors).
• The Park includes the cottages, main building, pitches, workout zones, pool, sauna and all other areas at the premises address.

3. What we offer and what we do not

The operator provides accommodation (144 beds), rental of the grounds and sports facilities, and the additional services listed in the offer (e.g. meals, sauna, live cooking).

We rent the grounds to organisers. Outdoor school trips, camps, training camps and other events are organised by the client, not by the operator. The operator does not provide a programme, teachers, coaches, entertainers, a medic or supervision of participants.

4. Booking and conclusion of the contract

1. Send your booking request using the online form ( Booking), by e-mail or by phone. A submitted request is an enquiry, not yet a binding reservation.
2. The operator checks availability and sends you a price offer by e-mail. The offer is valid for 7 days unless stated otherwise.
3. The contract is concluded when the operator confirms the reservation by e-mail from info@vytoky.sk. The confirmation states the dates, number of people, services booked and the price.
4. Changes to dates, number of people or services are valid only once the operator confirms them by e-mail.
5. A person sending a booking on behalf of a school, club or organisation confirms that they are authorised to act on its behalf.

5. Prices

1. Prices are quoted individually according to the dates, number of people, length of stay and services. The price stated in the offer and in the reservation confirmation is binding.
2. The offer shows the price excluding VAT, the VAT amount and the price including VAT.
3. Group discount 10 + 1: for every 11 people, one person stays free of charge, unless the offer states otherwise.
4. The accommodation price includes bed linen and towels.
5. The sauna and other additional services are paid separately according to the offer.
6. Local accommodation tax is not included in the price of the stay. It is charged separately in line with the applicable municipal regulation.

6. Payment terms

1. Deposit: 10% of the total price within 14 days of the reservation confirmation. If the deposit is not received on time, the operator may cancel the reservation.
2. Balance: the rest of the price is payable no later than on the day of arrival.
3. Payment is made by bank transfer to the account stated on the invoice.
4. Services ordered during the stay (e.g. sauna) are included in the final invoice.

7. Cancellation

1. You can cancel a stay by e-mail to info@vytoky.sk. The date the e-mail is received is decisive.
2. Cancellation fees:

Cancellation before the day of arrival	Cancellation fee (of the total price)
more than 90 days	free of charge
90 – 31 days	10 %
30 days or less, or no-show	50 %

3. Change in the number of people: you may increase or reduce the number of people by up to 20% free of charge if you notify us at least 14 days before arrival. For reductions notified later, the confirmed number of people is charged. Increases depend on available capacity.
4. Unused services (late arrival, early departure) are not refunded.
5. The cancellation fee is set off against the deposit paid; any remainder is refunded within 14 days.
6. If the operator cancels the stay, it refunds everything you have paid or, by agreement, offers alternative dates.

8. Arrival, stay and departure

1. Check-in is from 15:00 on the day of arrival, check-out by 10:00 on the day of departure. Other times are possible by arrangement.
2. On arrival, the client hands over a list of guests, which the operator needs for registration and the accommodation tax.
3. The client appoints a responsible person who stays in contact with the operator throughout the stay.
4. On departure, rooms and keys are handed back to the operator. A lost key is charged at €20.

9. Client's responsibility

1. The client is responsible for the participants, especially children and minors, together with its teachers, coaches or leaders. The client provides supervision, the programme and health care in line with the regulations that apply to its event.
2. The client informs guests about these terms and the Park Rules (general part, pitches, pool, sauna) and makes sure they are followed.
3. The pool (23 m) is open only in the summer season. Children may use it only under adult supervision. The operator does not provide a lifeguard; if the organiser needs one, they arrange it themselves.
4. The client is liable for any damage guests cause to the operator's property. Damage is paid at its actual amount, usually by invoice. No security deposit is charged.

10. Rules on the grounds

• We have no fixed quiet hours; however, the organiser makes sure guests do not disturb other guests or the neighbourhood.
• Smoking is allowed only outdoors, not in buildings or cottages.
• Fires and barbecues only at the marked fire pits and grill areas.
• Pets are allowed on the grounds; please list them in the booking. They must not enter the pitches and sports areas. Owners are responsible for their animals, clean up after them and pay for any damage they cause.
• Guests behave considerately towards other guests, nature and the facilities.
• In case of a serious breach of the rules, the operator may end the stay without a refund.

11. Operator's liability and complaints

1. The operator is responsible for the accommodation and services matching the reservation confirmation.
2. Please report any shortcomings immediately on site to the operator's responsible person so they can be fixed during your stay. You can also send a complaint by e-mail to info@vytoky.sk no later than 30 days after the end of the stay.
3. The operator handles complaints without undue delay, at the latest within 30 days.
4. The operator is not liable for guests' belongings left unattended on the grounds, or for harm caused by breaking the rules or by a lack of supervision on the client's side.
5. In case of force majeure (e.g. flood, power outage, official ban), the parties agree on alternative dates or a refund of the amount paid.

12. Consumers

1. A consumer has no right to withdraw from the contract within 14 days, as this is an accommodation service for specific dates (Section 19(1)(l) of Slovak Act No. 108/2024 Coll. on Consumer Protection). However, the stay can be cancelled under Article 7.
2. If a consumer is not satisfied with how a complaint was handled, they can ask for redress by e-mail. If the operator rejects the request or does not reply within 30 days, the consumer may turn to an alternative dispute resolution body, e.g. the Slovak Trade Inspection (www.soi.sk).
3. Compliance with consumer protection law is supervised by the Slovak Trade Inspection (SOI), Inspectorate for the Trnava Region.

13. Final provisions

1. By sending a booking, the client confirms that they have read and agree to these terms.
2. If the parties agree otherwise in writing (including by e-mail), that agreement takes precedence over these terms.
3. For how we process personal data, see the Privacy policy.
4. Relations not covered by these terms are governed by the laws of the Slovak Republic.
5. These terms apply from 10 November 2026. The operator may change them; for reservations already confirmed, the terms valid at the time of confirmation apply. This is a translation for information only; the Slovak version is legally binding.